Nitrado Ark: Troubleshooting Common Server Issues
21st Jul 2021
Connection and Lag Issues:
One of the most common issues players may encounter is connection problems or excessive lag on their Nitrado Ark servers. To troubleshoot this issue, start by checking your internet connection and ensuring that it's stable. Verify that the server hardware is sufficient to handle the number of players and mods installed. Additionally, consider adjusting server settings such as the maximum number of players, view distance, and entity count to optimize performance and reduce lag.
Server Not Appearing in Server List:
If your Nitrado Ark server is not showing up in the server list, it may be due to a configuration issue. Check that the server is online and running without any errors. Ensure that the server has the correct port and query port forwarded on your router or firewall settings. Additionally, make sure that the server visibility is set to "public" in the server settings to allow it to appear in the server list.
Mod Compatibility Issues:
Mods can enhance the gameplay experience on Ark servers, but they can also introduce compatibility issues and conflicts. If players are experiencing crashes or errors when joining the server, it's essential to verify the compatibility of the installed mods. Ensure that all mods are up to date and compatible with the current version of Ark: Survival Evolved. Removing or updating incompatible mods can often resolve these issues.
Server Performance and Resource Allocation:
Sometimes, server performance can suffer due to inadequate resource allocation. Nitrado allows users to adjust resource settings such as CPU and RAM allocation for their Ark servers. If players are experiencing frequent lag or performance issues, consider allocating more resources to the server. However, be mindful not to allocate excessive resources, as it may impact the performance of other applications running on the same server.
DDoS Protection and Security:
Nitrado provides DDoS protection for its game servers, but occasionally, players may still encounter DDoS attacks that affect server performance. If you suspect a DDoS attack, contact Nitrado support for assistance in mitigating the issue. Additionally, ensure that you have set up appropriate security measures, such as strong passwords and regular backups, to safeguard your server and data.
Updating Game and Server Versions:
Regular updates for both the Ark game and Nitrado server software are essential to maintain stability and compatibility. Ensure that both the game client and server software are up to date. Nitrado's user-friendly interface makes it easy to update the server software to the latest version, ensuring optimal performance and compatibility with the game.
Nitrado Support and Documentation:
If you encounter persistent issues with your Nitrado Ark server, don't hesitate to reach out to Nitrado's customer support. They are knowledgeable and experienced in troubleshooting server-related issues and can provide guidance and assistance. Additionally, Nitrado's documentation and community forums are valuable resources for finding solutions to common problems and learning more about server management.
